Sales Policy Website


If you decide to purchase a product through the website (the “Site”), you should be aware that in addition to the Terms of Use, your purchase will be subject to the following Sales Policy.

By using the Site to purchase products, you agree to the terms of the Sales Policy, as may be amended from time to time.  If you do not consent to the terms of the Sales Policy, do not use this Site.

Except as otherwise noted in this Sales Policy, price, specifications and terms of offer are subject to change without notice.  All prices listed are in US Dollars. Products purchased from Obagi Cosmeceuticals LLC (“Obagi”) may not be resold, redistributed or modified for resale at any time or in any manner without the express written consent of Obagi.

Product Orders

To order an Obagi® product through the Site, simply add the product to your shopping cart.  Once you have finished browsing the Site and are ready to purchase your product(s), you can proceed to the check-out to complete the purchase.  If you have created an account with the Site, products placed in your cart may be saved for a set period of time.  However, you should note that placing a product in your shopping cart does not reserve the price that is shown at that time.  It is possible that a product price may increase or decrease between the time you place the product in your cart and the time you complete your purchase through the check-out function.

The product prices listed on the Site are the prices for the products only, and do not include charges for sales tax or shipping and handling, which will be added during the check-out process

Please note that certain orders may constitute an improper use of the Site and its services.  We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.  Your account may also be restricted or terminated for any reason, at our sole discretion.  We may also require additional verification or information before accepting any order.  We will contact you if additional information is required to accept your order.

Quantity Limitations and Sales Restrictions

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order.  These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address.  We will provide notification to you should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to dealers or resellers.

Back Orders

Obagi strives to have all products listed on the Site in stock and available for sale at all times.  However, there may be instances where a product becomes out of stock between the time you place an order and your order is processed.  If that occurs, we will send you an e-mail notifying you that the item(s) is out of stock and will give you the option to have us ship you all items in the order that are currently available, or cancel the order..

Payment Options and Terms

We accept the following methods of payment for product orders:

  • Visa
  • MasterCard
  • American Express
  • Discover


For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is ready to ship.  After you place an order, you will receive an e-mail from us confirming the acceptance of your order and processing of your payment.  There are some situations that may result in your order being canceled, including limitations on quantities that we have available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit card processing service.  We will contact you if all or any portion of your order is canceled or denied.  If your order is canceled after your credit card has been charged, a credit to your credit card will be issued in the amount of the charge.

Promotional Offers and Codes

From time to time, we may offer various promotions, such as free shipping.  The promotions may be advertised online or in print media, sent via e-mail to those who have an account with the Site and request to receive promotional offers from us, or sent via e-mail or regular mail to members of the Obagi Inner Circle.  These promotions will contain an alphanumeric code that can be used on the Site by entering the code in the “Promo Code” box during the check-out process.  The terms of each promotion, including its expiration date and any requirements that must be met to qualify for the promotion, will be included with the code itself.  Promotional codes are not redeemable for cash.

Sales Tax

The product prices listed on the Site do not include sales tax.  Sales tax is generally calculated on the total selling price of each individual item.  In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, and an allocation of order-level shipping and handling charges and order-level discounts.

The tax rate applied to your order will generally be the combined state and local rates for the address where your order is shipped.  Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address. obtains sales tax rates from a leading tax rate service provider.

Note that many factors can change between the time you place an order and the time your credit card charge is authorized, which could affect the calculation of sales taxes.  As a result, the amount appearing on your order as “estimated sales tax” may differ from the sales taxes ultimately charged.  We also offer a selection of shipping options that could change the calculation of sales tax.  Thus, we cannot know with certainty how allocations of shipping charges and promotional discounts will be made to individual items when we quote estimated taxes at the time your order is placed.

Shipping Options and Terms

The product prices listed on the Site do not include charges for shipping and handling. These charges will vary based upon the shipping method that you choose.  We offer the following shipping alternatives:

  • Standard – Generally takes 3-5 business days, depending upon your location
  • Expedited– Offers delivery in 2-3 business days
  • Express/Overnight– Offers delivery in 1 business day


Please note that all orders generally take 1-2 business days to process provided that the items are in stock and your payment has been verified, although we do not guarantee that all orders will be processed within this time frame.  We do not process orders during the weekends or on holidays.  You should be aware that the shipping times listed above are in addition to the processing time.  We do not guarantee same day shipping.

We ship orders only within the fifty United States and Puerto Rico; both your “bill to” and “ship to” addresses must be within the United States for your order to be accepted.

Products will be shipped free on board (“F.O.B”) shipping point, which means that the title to the products and the risk of loss passes to you upon delivery of the products to the carrier. We will advise you of estimated shipping dates, but Obagi will, under no circumstances, be responsible for delays in delivery and any associated damages due to events beyond our reasonable control, including, but not limited to, acts of God, acts of the federal, state or local government, fires, floods, riots or civil disobedience, strikes, lockouts and freight embargoes.

Order Status

We will try to keep you informed of the status of your order through e-mail.  All shipment tracking information will be sent to the e-mail address associated with your account or order once the order has been shipped.  If you have an account with us, you can also check on your order status and updates to the status through the Site by logging into your account

Canceling an Order

You may cancel an order any time before the order has been processed.  You can cancel an order by calling our Customer Service Center any time during its hours of operation.

Return Policy

If you purchased products directly from us, you may be able to return them in accordance with our Return Policy, which can be found here [add live link].

Effective Date

This Sales Policy is effective as of January 1st, 2020.